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FAQs

Call: 1-855-564-3672

Email: cs@lightspeedoutdoors.com

What payment methods does Lightspeed Outdoors accept?

We accept the following methods of payment through Shopify payments portal: Amazon Pay, American Express, Apple Pay, Diners Club, Discover, Elo, Google Pay, JCB, MasterCard, Shop Pay and Visa. 

What if a discount code doesn't work?

Make sure the code you are using is valid for the time you are using it. Enter the discount code exactly as it is written and without any spaces. If the problem persists, please reach out to our customer service team for assistance.

What is the Lightspeed Outdoors Warranty?

Items purchased on this website have a 1 year limited warranty.

RETURNS & EXCHANGES

What is your return policy?

You have 30 days from date of delivery to request a return for refund. You can review more detailed return information on our Return Policy page. 

How do I return my item?

Contact our customer service team with your request. Please include your purchase receipt. We can only accept product returns for items purchased on our website. We are unable to process returns for items purchased through a 3rd party retailer.

How do I exchange my item?

We currently do not offer product exchanges.

When can I expect a refund?

Refunds can take up to 10-14 days to process. Refunds are made using the original form of payment used to make the purchase. Please note that express delivery costs cannot be refunded.

SHIPPING

*Due to Covid-19 UPS is experiencing delivery days, please order with this in mind. We apologize for any inconvenience.

*Our delivery partner is UPS, so a physical address is required for delivery (No PO boxes).

How long will it take for my order to arrive (including processing)?

Orders with standard shipping (via UPS) are processed within 2 business days deliver within 3-5 working days. *Except holidays

2nd Day and Overnight orders received by 6:00am (PST/PDT) will be shipped that same day (excludes holidays) - please expect delays due to Covid-19.

Business Days are defined as Monday – Friday (excludes holidays)

How can I track my order?

Once we ship your purchase, you will receive a shipping confirmation e-mail with shipping and tracking details. Use the tracking number to track your UPS shipment. You may also contact us if you need any assistance.

Do you ship internationally?

We currently do not ship internationally. We apologize for any inconvenience.

You can review more detailed shipping information on our Shipping Policy page. 

PRODUCT CARE

Beach Tents: Do not wash. Spot clean with damp cloth. Air dry.

Beach Chairs / Loungers: Do not wash. Spot clean with damp cloth. Air dry.

360° Sport Chairs: Do not wash. Spot clean with damp cloth. Air dry.

Fold N Go Pet Bed: Remove inner cushion. Machine wash cover only. Air dry.

Rolled Travel Bed:  Remove inner foam pad. Machine wash fleece cover only. Air dry.

Sleep pads / Air Mats: Do not wash. Spot clean with damp cloth. Air dry.

Stadium Blanket: Machine wash. Air dry.

Rugged Puffy Blanket: Machine wash. Air dry.

Outdoor Folding Blankets: Do not wash. Spot clean with damp cloth. Air dry.